Stumped?? What to say when you don’t have an answer

It’s only natural for admins to field questions all day long. What should you do if you don’t have an answer?

Confused

If you’re uncertain, this three step strategy from Great on the Job author Jodi Glickman will make you look like an expert:

1. Here’s what I know: Present the asker with info you already have related to the question.
2. Here’s what I don’t know: Be frank about what you can’t tell the person.
3. Here’s how I’ll figure it out: Have a plan in place to find out the info the person needs.

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