If you’re uncertain, this three step strategy from Great on the Job author Jodi Glickman will make you look like an expert:
1. Here’s what I know: Present the asker with info you already have related to the question.
2. Here’s what I don’t know: Be frank about what you can’t tell the person.
3. Here’s how I’ll figure it out: Have a plan in place to find out the info the person needs.